With its reach and influence, Twitter has become a powerful tool for communication and connection. Additionally, Twitter has become a platform for users to voice their complaints and bring attention to issues that matter to them.

Recently, Cyble Research and Intelligence Labs discovered a scam that is targeting citizens in India. The scammers use Twitter to find potential victims by monitoring user complaint tweets. These tweets, which are meant to bring attention to issues and problems, are being exploited by cybercriminals to target their victims.

We also noticed a scam involving the Indian Railway Catering and Tourism Corporation (IRCTC). The scammers seem to monitor Twitter for complaints about the Indian Railway, and when they find a victim’s contact information, they will call to initiate the scam.

Upon seeing the victim’s tweet, the scammer pretends to be an IRCTC customer support representative and calls the victim to request personal information such as the Train PNR number, order number, refund amount, and payment method.

Even if the victim fails to provide the requested information, the scammer continues their efforts to successfully carried out financial fraud using various techniques.

The same victim may also be targeted by multiple scammers, who may use different tactics to gain control of the victim’s bank account through UPI fraud. Some examples of UPI frauds that scammers may use are:

• Linking Victim’s Mobile Number Or Account Through UPI To Scammer Device

• Scammers Send The Google Form To Collect Sensitive Information

• Scammer Sends A Phishing Link Or Malicious APK File On WhatsApp

In addition to targeting IRCTC users, these scammers have also been targeting users of various users from other brands and organizations such as Flipkart, MobiKwik, Spicejet, and Indian banks. When users report complaints on social media, scammers take advantage of the opportunity to carry out phishing attacks by asking them to download malicious files to file their complaints and steal their funds from bank accounts.

Deatils at : Cyble — New wave of Finacial Fraud: Scammers Monitoring Social Media Complaints