In the year 2018, the frausters opened their fake call centre in Noida using fake documents. The gang confessed that they were buying data of policyholders in an unauthorized manner from agents of various insurance companies. This data was gold as they had access to all the details of their target – address, date of birth, age, policy details, past payments, bank details, relatives’ information, income details etc.  It helped them appear genuine on the call.

UP’s Special Task Force investigation highlights how conmen were using data of leading private insurance companies to cheat their customers. The gang had set up a professional call centre to make fraudulent calls offering deals and incentives on their existing policies and used to cheat customers. The leaked data of insurance companies acted as the base through which these fraudsters planned their attack.

UP STF has recovered data of Shriram Insurance, Bharti AXA, HDFC Life, Reliance Life, Future Generali, Exide Life, Bajaj Life, Aegon Life, Birla Life etc from the scammers. Earlier, the nine arrested gang members used to work in insurance broker companies.

The IRDAI prescribed the Cyber Security Guidelines in 2017. Despite thousands of people being cheated every day and such fraudulent practices thriving across the country, no action has been taken against the insurance companies which are bound to ensure the safety of their customers’ data.